Late delivery of online order

In addition, after contacting the call center and speaking to Tebego I had to defend myself as she refused to admit that my order was late. That was my 2nd call to the call center where neither of the consultants got back to me as promised. A day later, I called again and spoke to a very helpful Sean that informed me that 2 of my items were damaged originally and returned to the store. This was never communicated to me before and the till slip was still in the box with no indication that there were items missing. I would also expect bottles, which are clearly fragile should be packaged much better, there was absolutely NO protection. As it is, I ordered nicely presented packaged of 4 pack drinks that were intended as gifts but was, for some reason, removed from their pretty packaging everything were wet and sticky. Sean that I spoke to yesterday said they will collect the order of unpacked drinks and send me the item that was short on the delivery but I haven't heard anything yet. Not even an apology. I don't have a car and rely on online shopping but I will not accept such bad service. Will be paying off my Makro card and bid you farewell.

Called again this morning since no one has gotten back to me yet. Spoke to Anthony who once again was very friendly and willing to assist. Promised to call me back within an hour. I told him that I'm still waiting for the person I spoke to on Monday to call me back after an hour and it's been 4 days but he assured me he would call me back, Ended up, I called HIM back after an hour and a half and he explained the issue was escalated to Lizzy. Also a name I've been given before. I worked in a call center myself and we were trained to keep our promises. If you said you will call back in an hour, you call back, if you have an answer or not. You KEEP YOUR PROMISES. I am disgraced in the service Makro gives and regret ever opening an account with them. Hopefully they can restore my faith in them.

I was delivered another bottle of OBS 1lt but was not refunded for the one they did not deliver originally so I was charged for 7 bottles instead of 6. They have also redelivered 4 x4 Duchess G&T although I specifically said I don't want it anymore but Anthony at the call center said, even before the delivery was arranged, that I should just reject it when delivered. I have still not been refunded for the 4 x 4 Duchess G&T of which only 3 was delivered but I was charged for all 4 AND now I have another 4 x 4 Duchess G&T that I returned for a refund. Just to keep everyone up to date. They say that refunds take up to 7 days so I should be able to confirm that everything was refunded by then. I fully expect a refund for the R130 delivery fee since this whole debacle left me without a gift for my pregnant girlfriend and I placed the order 30 July which is 8 working days ago and only received it on the 9th of August.

Correction, I received it on the 10th of August which is 9 work days after original order.