Late delivery of damaged goods

I purchased a dishwasher online, your website state that delivery will be between 2 to 5 working days. I, the customer had to phone in numerous times to find out what is going on with my order. The Makro website assures you that I, the customer will be contacted in the event of a delay. Your employees does not even bother to phone back after promising to do so repeatedly. I dealt with five individuals whose service is worse than the previous. Finally after 9 working days the machine gets delivered, it is transported on a trailer lying on its back. The labels clearly indicate that this is NOT allowed. The two men even carried it into my house did a check and said it is in good order. After I had inspected the machine it was severely damaged at the back especially the drainage pipe and plug. The best part is that you cannot even tell me when I can expect my dishwasher to be delivered AGAIN. I am still waiting for one of your employees to phone me back. Your customer service is pathetic and I will never again do business with you and will most definitely warn my friends, family and colleagues.