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Tanya D

1 reviews | Active since Dec 2020

20 Dec 2020, 12:32

Late delivery

I ordered a bicycle for my 6 year old on the 27th of November. I was told that it would take 7-10 days for delivery. It is now th 20th of December. I have phoned and emailed and keep being told that it is being investigated. What will I tell my child on Christmas morning if it has not arrived. I do not have money to buy something else!

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Replies (3)
Makro
Makro's reply20 Dec 2020, 15:00
Official
Good day Tanya,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
TD
Tanya D's update22 Dec 2020, 08:07
Reviewer Update
We have been in contact with Dawn wing Couriers. It seems they have lost this parcel. Why do you use a useless delivery service! Have a look at all of their bad reviews. Please explain how I can get a refund so that I can try to fix this mess that has been made before I have to explain to my son on Christmas morning that Santa did not bring him the bicycle he request wanted. You have just mad a bad year even worse!!!!!
TD
Tanya D's update23 Dec 2020, 15:58
Reviewer Update
Thank you so much for replacing the lost item. It took a lot of phone calls and a lot of stress, but Christmas has been saved!