Late Delivery, Damaged Goods, No one answering phone even store manager

On the 11th of December 2017, I received a call from a gentlemen from Strubens Valley Makro ( I don’t remember his name) who wanted to tell me that the reason my order was two weeks delayed was because they were out of stock with Absolute Vodka and Ballentines. I asked him when they would get stock, he advised he didn’t know. I then asked if they don’t deliver those two liquors that they don’t have in stock, can I be refunded then he said yes. I said then they can go ahead and exclude those two from the order and then refund me.

On Wednesday , the 13th after not receiving an communication regarding my order, I called Strubens Valley Makro. I spoke to Kelebogile who advised me that my order was packaged and ready for shipment, I asked her when I would get my order and she said Thursday, the 14th but no later than the 15th.

On Friday I called again and I was put on hold then the phone was hung up. I called again, they told me that the people who deal with online orders are not in their offices at the moment. The gentlemen I spoke to offered me the manager’s number, I requested to be transferred to him, he said the manager was not answering as well. Then I begged the question of, if the manager is not in the office, what is the point of giving me his direct number? Because that still means I won’t speak to him as he is not in the office. At this point I was very frustrated and upset as the time was 16h54 and I hadn’t received my order. I left my details so the Manager could give me a call, till to this day no one has called me or emailed me.

At around 18h20 the delivery arrives but only four items were there, I asked the delivery guys were my liquor was and they said they don’t know, these were the only items they were given to deliver, which was the Samsung TV, Ice bucket, Cooler box and A8 Drone.

When I opened the TV, the paper that the TV was returned because the Screen isn’t working was inside the box . I assembled the TV as per the instructions, plugged in the TV and the screen was flashing

I called immediately and it was after hours. I called on Saturday, the phone would ring unanswered. I called again this morning numerous times and no answer. I have been trying to get hold of some one to help. i want this TV returned and I want them to fetch it and i want to be refunded.

How long must i wait for a response? this is ridiculous!!! The customer service is poor and they do not care