Late delivery and Fridge damaged - No feedback from Makro

Had the worst delivery service from Makro Strubens valley, I was told that my fridge would be delivered on the 06 August 2020, waited the entire day and no fridge arrived, tried calling the store and no once answers, called Makro customer care and they said they cant help. On the 7th, I tried calling numerous times again and eventually got through, I was put through to a guy called Cliff who said to me that my fridge will be delivered before 5, I asked for his cell and waited till 5, no fridge, called him back and he **** to me that the driver will be there in 15 min. Got the drivers number and called him and he didnt know what fridge I was talking about. Cliff ignored all my calls thereafter. at approx. 06:30pm i get a call from another driver saying that he is at my complex and at that time i was 30km away from home. When the fridge arrived I opened it only to find that it was damaged on the sides, i logged a query to Makro customer care and up until today have not received feedback. I hope that coming through this channel, I might get a response from Makro.