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Chanteline S

1 reviews | Active since Dec 2019

07 Jan 2020, 14:50

Late deliveries and poor customer service

Extremely disappointed in their service. Have a order that’s not delivered since beginning December. When you call them, Customer service agents ends calls or puts you on hold and never come back. And when I eventually came through a agent simply told me because the microwave is a small item the courier is waiting for more items before they deliver. This is crazy!

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Replies (2)
Makro
Makro's reply12 Jan 2020, 12:07
Official
Good day Chanteline,

Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us. 

Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 working hours.

Once again we do apologize for the inconvenience caused and service received. 

Hope you find the above in order. 

Kind regards, 
Makro Hello Peter Team
CS
Chanteline S's update15 Jan 2020, 11:41
Reviewer Update
Still waiting for your management response. In fact I don’t any responses I want my microwave!