MK
Mari-Anne Kruger
1 reviews | Active since Mar 2025
05 Mar 2025, 13:38
Large quantity missing items!
Ordered Chairs on Markro Online 9 February 2 separate orders the same day The first order consists of 8 items all chairs 1 item has a set of 4 chairs 8x4 = 32 2nd order has 5 items in it all chairs also consisting of 4 chairs per item 5x4 = 20 32+20 = 52 chairs in total! 13 chairs were delivered on 11 February 2025 Immediately I started quering this as there is 39 chairs short which was not delivered! Days I phoned the customer care line and was told eventually to submit a return as then they will send the missing items. It was done and return logged for the 17th. Still nothing to date! I want my outstanding chairs ASAP Makro
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Makro's replyOfficial
11 Mar 2025, 14:56Hi Mari - Anne,
We sincerely apologize for the unacceptable experience you've had with this order. Receiving only a fraction of the chairs ordered and then facing weeks of delays, miscommunication, and no resolution is incredibly frustrating, and we deeply regret the inconvenience caused. It’s unacceptable that after taking the necessary steps to report the issue and log a return, you are still waiting for your outstanding 39 chairs.
We fully understand your disappointment and how this has impacted your plans. This matter deserves immediate attention, and we will ensure it is escalated as a priority to resolve the situation without further delay. Thank you for your patience, and we’re committed to rectifying this and restoring your trust in us. Let us know if there's any additional information, you'd like us to take into consideration.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
We sincerely apologize for the unacceptable experience you've had with this order. Receiving only a fraction of the chairs ordered and then facing weeks of delays, miscommunication, and no resolution is incredibly frustrating, and we deeply regret the inconvenience caused. It’s unacceptable that after taking the necessary steps to report the issue and log a return, you are still waiting for your outstanding 39 chairs.
We fully understand your disappointment and how this has impacted your plans. This matter deserves immediate attention, and we will ensure it is escalated as a priority to resolve the situation without further delay. Thank you for your patience, and we’re committed to rectifying this and restoring your trust in us. Let us know if there's any additional information, you'd like us to take into consideration.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply11 Mar 2025, 14:56
Official
Hi Mari - Anne,
We sincerely apologize for the unacceptable experience you've had with this order. Receiving only a fraction of the chairs ordered and then facing weeks of delays, miscommunication, and no resolution is incredibly frustrating, and we deeply regret the inconvenience caused. It’s unacceptable that after taking the necessary steps to report the issue and log a return, you are still waiting for your outstanding 39 chairs.
We fully understand your disappointment and how this has impacted your plans. This matter deserves immediate attention, and we will ensure it is escalated as a priority to resolve the situation without further delay. Thank you for your patience, and we’re committed to rectifying this and restoring your trust in us. Let us know if there's any additional information, you'd like us to take into consideration.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
We sincerely apologize for the unacceptable experience you've had with this order. Receiving only a fraction of the chairs ordered and then facing weeks of delays, miscommunication, and no resolution is incredibly frustrating, and we deeply regret the inconvenience caused. It’s unacceptable that after taking the necessary steps to report the issue and log a return, you are still waiting for your outstanding 39 chairs.
We fully understand your disappointment and how this has impacted your plans. This matter deserves immediate attention, and we will ensure it is escalated as a priority to resolve the situation without further delay. Thank you for your patience, and we’re committed to rectifying this and restoring your trust in us. Let us know if there's any additional information, you'd like us to take into consideration.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,