LAPTOPS WITH INACTIVE SOFTWARE

OMG! Where do I start...We received the laptops last Monday and we assumed that everything was in order. The following morning we asked our IT guy to do the need to be done on the laptops only to find out that windows wasn't activated. I called the call center the whole day speaking to different people telling me different stories, our main guy was Thabiso who promised to give me feedback before the end of the day and when it was knock off time for him he didn't even look back. I called again on Wednesday and Thursday...same old story...until we were told that the only way to sort this out was by the company to collect the laptops and send them back to the store to be activated and I agreed to that...as stupid as I was, I started to trust them again and they never pitched to Thursday to pickup the laptops they only came on Friday afternoon. I called them today morning to follow up and they said that the store is waiting for the laptop company to come and activate the laptops but they don't know when they going to come...WE STILL DON'T HAVE THE LAPTOPS THAT WE PAID FOR...so much for a customer always comes first.