Laptop online purchase

I made an EFT payment as guided by them on Friday 28/08 around noon. The said everything will be processed \instantly"but that did not happen because I went to collect the item but nothing was processed yet.<br> I went on to scan and send to proof of payment to them vka emailbut the have not responded for three days.<br> I sent a couple more emails. I then went out of my way to call them and I was put on hold for a total of 12 minutes! <br> <br> If their service is so ****py why do they make it available in the first. They should have at least advised the in person purchase then"""