RL
Rene L
1 reviews | Active since Feb 2018
18 Dec 2023, 16:02
Lack of service from Makro even if it poses a safety risk for the user.
I purchased a washing machine from Makro in February 2023, and unfortunately, my experience has been far from satisfactory. The machine began exhibiting multiple errors early on, posing a serious safety risk for me. Despite reporting the issues promptly, the resolution process has been frustratingly slow and ineffective.
After the initial visit from a technician, it became apparent that the provided explanation for the problems was not relevant to the issues at hand. Since then, the problems have only escalated, reaching a point where the machine poses a significant electrical safety hazard to me or anyone using it.
I have reported the errors multiple times over the past two weeks, both through emails and phone calls, but regrettably, neither Makro nor their technical department has taken any meaningful steps to address my concerns. Each time I reach out for assistance, I am given the same generic response that the matter will be attended to, leaving me in a state of frustration and disappointment.
The lack of urgency and responsiveness from Makro's customer service is entirely unacceptable, especially when dealing with a safety-related issue. I urge the company to prioritize customer safety and promptly resolve the problems with the purchased washing machine. This level of service falls far short of expectations and needs immediate improvement.
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Replies (3)RL
Rene L's updateReviewer Update
19 Dec 2023, 09:31Good day,
Thank you for your reply, I do hope to receive assistance today as this has been said for a few days now.... Empty promises each time, every time...
Regards.
Thank you for your reply, I do hope to receive assistance today as this has been said for a few days now.... Empty promises each time, every time...
Regards.
RL
Rene L's update19 Dec 2023, 09:31
Reviewer Update
Good day,
Thank you for your reply, I do hope to receive assistance today as this has been said for a few days now.... Empty promises each time, every time...
Regards.
Thank you for your reply, I do hope to receive assistance today as this has been said for a few days now.... Empty promises each time, every time...
Regards.
RL
Rene L's updateReviewer Update
26 Dec 2023, 11:58And the disappointment and lack of customer service continue.
Friday, the 22nd of December I received a phone call from the manufacturer saying they will only replace the PCB. This won't solve the problem, this will only repeat as this is not the main problem. It was cause do to the water problem. Again it arised that the service department of the supplier are not doing their job. I reported several problems and they only booked the last one on recording that requires attention. The problem are not being solved and again I can clearly see that after sale service is absent. What a disappointment. I paid for a appliance and did not get my money's worth. A week later, still no solution.
The supplier promised to send me a email of our communication on Vryday the 22nd of December indicating what the following steps will be as said on the telephone which is recorded.
Safety, client after service and quality appliances not a priority.
Friday, the 22nd of December I received a phone call from the manufacturer saying they will only replace the PCB. This won't solve the problem, this will only repeat as this is not the main problem. It was cause do to the water problem. Again it arised that the service department of the supplier are not doing their job. I reported several problems and they only booked the last one on recording that requires attention. The problem are not being solved and again I can clearly see that after sale service is absent. What a disappointment. I paid for a appliance and did not get my money's worth. A week later, still no solution.
The supplier promised to send me a email of our communication on Vryday the 22nd of December indicating what the following steps will be as said on the telephone which is recorded.
Safety, client after service and quality appliances not a priority.
RL
Rene L's update26 Dec 2023, 11:58
Reviewer Update
And the disappointment and lack of customer service continue.
Friday, the 22nd of December I received a phone call from the manufacturer saying they will only replace the PCB. This won't solve the problem, this will only repeat as this is not the main problem. It was cause do to the water problem. Again it arised that the service department of the supplier are not doing their job. I reported several problems and they only booked the last one on recording that requires attention. The problem are not being solved and again I can clearly see that after sale service is absent. What a disappointment. I paid for a appliance and did not get my money's worth. A week later, still no solution.
The supplier promised to send me a email of our communication on Vryday the 22nd of December indicating what the following steps will be as said on the telephone which is recorded.
Safety, client after service and quality appliances not a priority.
Friday, the 22nd of December I received a phone call from the manufacturer saying they will only replace the PCB. This won't solve the problem, this will only repeat as this is not the main problem. It was cause do to the water problem. Again it arised that the service department of the supplier are not doing their job. I reported several problems and they only booked the last one on recording that requires attention. The problem are not being solved and again I can clearly see that after sale service is absent. What a disappointment. I paid for a appliance and did not get my money's worth. A week later, still no solution.
The supplier promised to send me a email of our communication on Vryday the 22nd of December indicating what the following steps will be as said on the telephone which is recorded.
Safety, client after service and quality appliances not a priority.
RL
Rene L's updateReviewer Update
10 Jan 2024, 10:28 Dear Makro,
I am writing AGAIN to express my disappointment and concern regarding the recent visit from your technician. After waiting for weeks for a resolution to the issues with my machine, the feedback received today has left me both perplexed and dissatisfied.
The technician notified me that the problem was due to the amount of detergent being used, suggesting that I was using too much. However, I find this explanation difficult to accept. Following Omo's recommended usage of one cap full, I have been using only half a cup, considering the rising costs of household cleaning items. It seems improbable that this minimal adjustment would be the root cause of the machine's faults.
I have previously received explanations ranging from overloading the machine to using powder instead of liquid and even concerns about water pressure. Each time, the responses lack substantial grounds and fail to address the core issues.
After enduring weeks of waiting for service, receiving feedback that appears to lack a solid basis is disheartening. I value the reputation of Defy/Makro and have confidence in the quality of your products, but this recent experience has left me questioning the effectiveness of the support provided and the quality of the products.
I kindly request a thorough reevaluation of the reported issues and a more accurate diagnosis. I believe that a comprehensive understanding of the problem will lead to a more effective and lasting solution.
Thank you for your attention to this matter. I look forward to a prompt and satisfactory resolution
Regards
I am writing AGAIN to express my disappointment and concern regarding the recent visit from your technician. After waiting for weeks for a resolution to the issues with my machine, the feedback received today has left me both perplexed and dissatisfied.
The technician notified me that the problem was due to the amount of detergent being used, suggesting that I was using too much. However, I find this explanation difficult to accept. Following Omo's recommended usage of one cap full, I have been using only half a cup, considering the rising costs of household cleaning items. It seems improbable that this minimal adjustment would be the root cause of the machine's faults.
I have previously received explanations ranging from overloading the machine to using powder instead of liquid and even concerns about water pressure. Each time, the responses lack substantial grounds and fail to address the core issues.
After enduring weeks of waiting for service, receiving feedback that appears to lack a solid basis is disheartening. I value the reputation of Defy/Makro and have confidence in the quality of your products, but this recent experience has left me questioning the effectiveness of the support provided and the quality of the products.
I kindly request a thorough reevaluation of the reported issues and a more accurate diagnosis. I believe that a comprehensive understanding of the problem will lead to a more effective and lasting solution.
Thank you for your attention to this matter. I look forward to a prompt and satisfactory resolution
Regards
RL
Rene L's update10 Jan 2024, 10:28
Reviewer Update
Dear Makro,
I am writing AGAIN to express my disappointment and concern regarding the recent visit from your technician. After waiting for weeks for a resolution to the issues with my machine, the feedback received today has left me both perplexed and dissatisfied.
The technician notified me that the problem was due to the amount of detergent being used, suggesting that I was using too much. However, I find this explanation difficult to accept. Following Omo's recommended usage of one cap full, I have been using only half a cup, considering the rising costs of household cleaning items. It seems improbable that this minimal adjustment would be the root cause of the machine's faults.
I have previously received explanations ranging from overloading the machine to using powder instead of liquid and even concerns about water pressure. Each time, the responses lack substantial grounds and fail to address the core issues.
After enduring weeks of waiting for service, receiving feedback that appears to lack a solid basis is disheartening. I value the reputation of Defy/Makro and have confidence in the quality of your products, but this recent experience has left me questioning the effectiveness of the support provided and the quality of the products.
I kindly request a thorough reevaluation of the reported issues and a more accurate diagnosis. I believe that a comprehensive understanding of the problem will lead to a more effective and lasting solution.
Thank you for your attention to this matter. I look forward to a prompt and satisfactory resolution
Regards
I am writing AGAIN to express my disappointment and concern regarding the recent visit from your technician. After waiting for weeks for a resolution to the issues with my machine, the feedback received today has left me both perplexed and dissatisfied.
The technician notified me that the problem was due to the amount of detergent being used, suggesting that I was using too much. However, I find this explanation difficult to accept. Following Omo's recommended usage of one cap full, I have been using only half a cup, considering the rising costs of household cleaning items. It seems improbable that this minimal adjustment would be the root cause of the machine's faults.
I have previously received explanations ranging from overloading the machine to using powder instead of liquid and even concerns about water pressure. Each time, the responses lack substantial grounds and fail to address the core issues.
After enduring weeks of waiting for service, receiving feedback that appears to lack a solid basis is disheartening. I value the reputation of Defy/Makro and have confidence in the quality of your products, but this recent experience has left me questioning the effectiveness of the support provided and the quality of the products.
I kindly request a thorough reevaluation of the reported issues and a more accurate diagnosis. I believe that a comprehensive understanding of the problem will lead to a more effective and lasting solution.
Thank you for your attention to this matter. I look forward to a prompt and satisfactory resolution
Regards