Lack of service and delay tactics from Makro

Very disappointed in how Makro treats its customers

I ordered a trampoline for my daughter for Xmas on the 9th December And was told that it would arrive on the 19th December ,just in time for Xmas

On the 18th I got delivered window blinds and not my trampoline I did not accept the order

From the 18th December I called makro everyday to find out where my daughters trampoline is

I was told everyday that they would check and get back to me And every time I was told it’s at the courier and I must be assured they will deliver

So until the 23rd December I was told it will be delivered On the 24th I called again (this being my 19th call to makro )

And then was told unfortunately your trampoline will not be delivered as there is no stock As they use a 3rd party The problem I have is , I paid makro for the order ans not a 3rd party The responsibility should be on makro But makro takes zero responsibility for the issue

I was told to log a refund - refunds takes 7-14 days - so mid January for return

Or wait till mid January so makro can discuss the issue with the 3rd party

Both answers do not get my daughter a trampoline for Xmas and I am still out the money i spent on the trampoline

When I asked for a credit to use at makro , I was told no When I asked for supplier details - I was told no When I asked for faster refund - I was told no When I asked why was I not told of the no stock- I was told it’s not for makro to check if item is out of stock as it’s a 3rd party