Lack of service

I have an under warranty freezer that suddenly stopped working. I contacted the centurion branch this morning and provided them with all the info they wanted.<br> <br> After promising to get back to me, I decided to call them and find out whats happening. They are unable to tell me when a repairman will be sent out which I find to be unacceptable.<br> <br> I have food worth thousands in there and this is not the level of service I am used to from makro.