Lack of response to an authorised claim for defective fridge.

Poor service delivery without any consideration to customer requirements. Refund claim pending since July 2024 due to a defective fridge which Samsung the OEM has authorised a refund/ exchange for however no co operation from Makro Bloemfontein. All my attempts to get this resolved telephonically always end due to poor telephone connections from Makro Bloemfontein.