Lack of response and very poor service

On 11/4/15 I made purchases to the value of R5075.60 at the Centurion store. Standard bank`s system could not connect to the Makro system with the result that my account showed a successful payment, but Makro system showed that the transaction was declined. Hansie Grobler undertook to contact the bank on monday to solve the problem and then arrange for the goods to be delivered. I informed him that I live in Cape Town and would have to fly back to Gauteng if have to be in the store to get my merchandise. He ensured me that he would get back to me on Monday 13/4/15. I had absolutely no feedback from Hansie today. I then called the bank and arranged for the payment to be reversed. I then called Hansie to try and arrange a manual payment and for the delivery of the merchandise. I ended making 9 calls to Hansie`s direct line with no response. I left two messages at the call centre and still got no response. I finally ended up requesting to speak to the store manager. Even this did not help at all. I spoke to the PA to the store manager, who promised to get back to me. This never happened. This is totally unacceptable. I have to almost beg to support Makro.