Lack of Professionalism on the Returns Section of Makro Bloemfontein

On the 11th of November 2023 we bought a 21kg Midea Top loading washing machine. In a space of 13 days we used on three occasions. After the third time it started malfunctioning. We took it back to the shop in Bloemfontein on the 25th of November 2023 at the Returns section. We wanted a replacement, we were however told that since we had used the machine a couple of times it was not possible to exchange it, they would log a call and the Midea Technician would come to our house to assist. We insited we wanted to see the Manager, who echoed his subordinate 's suggestion.

Its now exactly 7 days, no call, no sms from anyone (either the shop itself or Midea Company). We spent R 7 999 on the machine and we are currently doing manual washing. The shop does not care about their customer as they have already benefited from the sale.