TM
Thandeka M
1 reviews | Active since Aug 2019
28 Aug 2019, 14:41
Lack of professionalism
Horrible place. Sells staff that are not working top it up with rude staff. Bought a fridge (hisense) and was not working called makro they said they will send a technician it’s now been 2 weeks been waiting for him. Went to store was directed to RETURNS where all 4 people pretended I was not there until a white lady walked in and she was serviced and I was looking like a fool watching. Cornumbia Makro your lack professionalism
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Makro's replyOfficial
28 Aug 2019, 16:12Good day Thandeka,
Thank you for reaching out to us.
Kindly accept our sincerest apologies for the customer service you have received from our branch. This is not how we treat our customers and we will be raising this with management in store and follow up with the supplier regarding the dispatch of a technician.
Feedback will be reverted within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for reaching out to us.
Kindly accept our sincerest apologies for the customer service you have received from our branch. This is not how we treat our customers and we will be raising this with management in store and follow up with the supplier regarding the dispatch of a technician.
Feedback will be reverted within 48 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply28 Aug 2019, 16:12
Official
Good day Thandeka,
Thank you for reaching out to us.
Kindly accept our sincerest apologies for the customer service you have received from our branch. This is not how we treat our customers and we will be raising this with management in store and follow up with the supplier regarding the dispatch of a technician.
Feedback will be reverted within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for reaching out to us.
Kindly accept our sincerest apologies for the customer service you have received from our branch. This is not how we treat our customers and we will be raising this with management in store and follow up with the supplier regarding the dispatch of a technician.
Feedback will be reverted within 48 hours.
Kind Regards,
Makro Hellopeter Team