Lack of Feedback Regarding Faulty Machine Purchased on 23 September

I am writing to express my growing frustration regarding the lack of feedback to my complaint about a faulty machine I purchased online from Makro on 23 September. Despite my attempts to resolve this issue, I am deeply disappointed by the apparent lack of urgency and communication from their side.

The machine in question, which is brand new, has stopped working shortly after purchase. I have contacted their customer service team on two separate occasions, providing the requested information to assist in resolving this matter. However, to date, I have received no feedback or updates regarding the status of my complaint or the next steps to rectify the issue.

As a long-standing customer, I expected a more professional and timely response, especially considering this involves a defective product. The continued silence is both unacceptable and unprofessional, and it reflects poorly on the high standards I associate with Makro. I ask that Makro please prioritise this complaint and provide an update.

I trust that Makro will take the necessary steps to restore my confidence in their brand.