Lack of delivery service

I have placed an online order on 02 December 2021 and received confirmation of my order. I have been notified that my order will be delivered within 7 to 10 days. I have received emails with 2 invoices attached; my order has been split? Why I do not know. The 1st parcel was received on 18 December 2021... Already later than 10 days. No sign of the 2nd parcel. Numerous queries via email, telephone and Whatsapp followed to establish the whereabouts of my order. I have received a phone call and email from Precious Moths from Makro Vaal 23 December apologizing for the "inconvenience caused throughout this ordeal". They also stated that they value my business and would like to keep me as a customer. Precious stated that this matter has been escalated and will be deliver the next day 24 December. However, I still have not received my 2nd parcel . I will not make use of their "delivery" ever again. Suggextion to Makro: Look at your competitors who deliver orders in less than 60 minutes ; maybe you can learn something to upgrade your service. Maybe, just maybe, will I receive my order in 2022....