Lack of Customer Support & faulty Defy Fridge

<p>I bought a Defy Fridge in December 2014 from Makro Centurion and the fridge was Dead on arrival. Makro Centurion then replaced the fridge after three days.... 2) Beginning of 2016 the fridge started making noises and eventually came up with an error on the screen and then the fans and motherboard packed-up. This was however after a tedious process again repaird by Defy via Makro call centre. 3) The Fridge came up with the same error about two/three weeks after the motherboard and fan replacement and this is where I am now. Today it’s been around two weeks after we logged a ticket or call with Makro Centurion and I still have a broken fridge. A technician came out a week or so ago reporting that the pump or something has a crack and the fridge needs to be replaced. </p> <p>SO, This Defy specific model fridge has now broken THREE times. I have been dealing with Prenita Singh the Big Appliance Manager at Makro Centurion and sorry to say but she lacks customer focus and the ability to follow up on escalated matters, instead you get empty promises each time you speak with her. My food has now defrosted for the second time and we had to through away some of the meat. Who is going to pay for my food that has gone off twice now? This is a point that Prenita is also avoiding if I ask her this??</p> <p>The last update I recieved from Prenita (after I had to again call after her) was that Defy will replace the fridge but it’s an old model and they do not have stock. Prenita also asked me to call defy and they will update me….... *** seriously…… I bought the fridge from Makro not Defy how the hell can you ask the customer to call the supplier and find out when they can deliver and how far they are??</p> <p>You see I don't really care about this now being an older model fridge and the fact that stock for this specific model is hard to come by etc etc. The fact remains, this is the THIRD time this DEFY model has failed. I paid for an appliance took a 5 year extended warrantee and it’s not working optimally. If you can't replace the fridge with a new unit then either give me back my money + the extended warrantee fee or replace the fridge with a new replacement model.</p>