Lack of customer service or accountability.

To add insult to injury, Thandeka was supposed to call me back because she was informing me that it would be Friday. She has not called back. This is gaslighting. A company is gaslighting their customers. How bad can a company be to gaslight their customers??? Jeez, Makro online is so appalling that even resolving an issue is impossible. They do not call back. They give you incorrect information. They do not have any accountability measures with all the misinformation. It is just BAD. I want a discount on what I paid for because you were not able to deliver a product undamaged and that this is now over a month and your appalling service gets worse.

It is the same thing that has happened for over a month. I had two chairs delivered damaged. Makro online lies. I was told that the latest chair would be delivered today. Thandeka called to say it will be delivered on Friday. It is easier to buy a new chair than have a replacement and no-one at Makro online takes responsibility for misinformation and bad customer service. The system does not work for Makro online. Any other company would discount the customer but that too has been offered on the whatsapp but nothing has materialised. It is really an appalling customer service.

I have been calling and calling and put on hold and no-one returns my call with a clear answer. This is where Makro online gets its bad rap for poor customer service. This lack of information and leaving your customers hanging with opposing pieces of information by your staff is unbelievably bad.

I am now on hold for about an hour because there is no manager available to speak to me regarding my chair. The staff that I speak with have no authority and are just simply answering a call. This is where the frustration really comes in. I have proof that I was told by Siphiwe that today my chair would be delivered. It is a whatsapp message from last Wednesday. SInce I have been calling, I have been told that the chair will be delivered on Thursday or Friday. This is the same pattern as in the first return of the damaged chair that was delivered. I want a 50% returned to me because you cannot replaced damaged goods. You have a faster turnaround with buying new products but returns on damaged goods that are delivered is appalling. And, your staff do not have a central system which is why there is so much misinformation. I am beyond stressed, frustrated and exhausted with dealing with Makro for over a month on delivering a chair that is not damaged. I want 50% back and I want to know when you are delivering the chair because clearly you cannot keep to your own word so I have very little faith that you will compensate me for this stress and frustration?

I am on hold for 35minutes without anyone being able to speak to me and to resolve this matter. This is how inefficient Makro is.

After waiting for over an hour on hold, the call was dropped and this was for a manager who can effect change because your staff are limited in what they can do.

The chair was delivered this morning. However, speaking to others, you should actually compensate me for the stress and lack of customer support and the fact that thsi took over a month to resolve.