Lack of customer service at makro silver lakes

I have bought a hisense fridge at makro silver lakes in October 2018. The fridge suddenly stopped working on the 24 of February 2019 and logged a query twice and the technician just arrived today to fix it. The problem is now my food on the fridge is all rotten on which I bought some of that food at makro. Makro does not want to reimburse my loss as it is not my fault the fridge stopped working and now I’m at a loss because I had to throw my groceries and meat away