Lack of customer satisfaction

I placed an online order for a 5 piece sectional couch on Friday, 8th May 2026. Delivery was to be by 15th May 2026. On Thursday, I called Makro customer service to verify the status of my order, as their system was not updating past order received. I was advised that as per the courier company, I would receive delivery on Friday, 15 May 2026. I cleared my schedule in anticipation of the delivery. On Friday, I called Makro who advised the courier was not contactable and that I should Google their number and call them. I called the courier who advised that they only received instruction to collect on Friday and I should have delivery by Saturday. By 4:30pm, I contacted the supplier who advised that the item was not collected. On Saturday morning, the supplier again confirmed that the courier never collected the item. I called Makro twice and was told that a manager would contact me urgently. I waited 3 hours and still not call. The supplier has again advised that the courier has not arrived yet.

I purchased through Makro as they are one of the largest retailers in the country. This was not a small order. I spent over R10000 on this item, and I've had to make more than 10 calls between Makro, the courier and the supplier. I am utterly shocked and disgusted at Makro's lack of customer satisfaction.