NN
Nicole N

1 reviews | Active since Dec 2016

05 Dec 2016, 16:19

Lack of contact for refund and order packed terribly

<p>We had order stuff from Makro's online store and paid the R140 for delivery but it took a week to arrive and the stock was just thrown haphazardly into boxes. On top of that, we were emailled to be told that there were a few things they were not able to supply us and offered a refund. That was the last we have heard from them on the subject. I have e-mailled a few times now to get an ETA on it but noone there apparently reads their mails or are not bothered to reply.</p> <p> </p> <p>No one seems the least bit inrterested in sorting it out. </p> <p> </p> <p>Needless to say that that was the last time we will be giving them our business.</p>

0
Replies (1)
Makro
Makro's reply08 Dec 2016, 08:36
Official

Thank you for taking the time to communicate to us why our service did not meet your expectations

A refund has been processed.

Please accept our apology for any inconvenience caused.

It is our goal to retain you as a satisfied customer.