1 reviews | Active since Mar 2009
lack of communication & inccuring of cost
saw a pc i wanted but it was advertised with different specs, so i mailed makro to confirm which are correct & whole week went by without reply. i had opportunity to go collect other items instore & asked personnel who was assisting to look into my issue but he was very clueless. i went and bought the pc which cost me extra for delivery cost its 3rd party product, when delivered it was not of spects i wanted,logged a retrun immediately & am still waiting. 1. Lack of communication from makro lead to incorrect pc ordered 2. delay in collection of incorrect pc as i need a refund to get pc with correct specs which will COST ME ANOTHER DELIVERY when it was not my fault incorrect pc was ordered. 3. makro just like takealot made business decision to do business with 3rd party - customers should not be liable for delivery cost as i have option to collect in store
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
