hh
herosha.chain herosha.chain

1 reviews | Active since Sept 2017

06 Dec 2017, 16:56

Lack of communication and terrible customer service experience

I have placed an online order for collection on 27 November 2017. I am not updated on the status of the order and when I call, I am transferred around and cut off. I have tried the call centre and the Woodmead branch to no avail. Please can someone call me? It surely cannot take so many days for a collection to be ready? Not even a delivery!

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Replies (2)
Makro
Makro's reply07 Dec 2017, 09:05
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards

Mbali Makhanya

hh
herosha.chain herosha.chain's update09 Dec 2017, 06:54
Reviewer Update
Still no contact! Customer service is non existent! Please can SOMEONE call me????? This is pathetic!