Lack of Communication

Item: Makro
Rating: 1
Author: Remoneilwe M

I was sent an email to Makro regarding order MAK*** and till date I am still waiting for a response. I was told on Monday that my contact number was not going through for delivery and I sent an alternative number but I am still waiting on some form of response. I sent multiple emails but no one is sending any form of communication.

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jun 2020, 16:07

Good day Remoneilwe,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jun 2020, 16:07

Official