Lack of client service
Had a terrible encounter with Thabi Hlongwane from Makro Cornubia. She was absolutely stubborn and rude. Rep**** very abruptly. Seemed like someone who is very unhappy with her job. Can someone teach this woman customer service and how to smile?
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Makro's replyOfficial
03 Sept 2019, 09:53Good day Christina
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in our branch and for the inconvenience this has caused you. We do not, under any circumstances, condone such treatment from our staff to our customers as our customers are the cornerstone of our business and should be treated as such.
Please be advised that we will contact the relevant management and address this matter. As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Kind Regards,
Makro Hellopeter Team
Makro's reply03 Sept 2019, 09:53
Official
Good day Christina
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in our branch and for the inconvenience this has caused you. We do not, under any circumstances, condone such treatment from our staff to our customers as our customers are the cornerstone of our business and should be treated as such.
Please be advised that we will contact the relevant management and address this matter. As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Kind Regards,
Makro Hellopeter Team