Lack of assistance for months... Sad and Disappointed customer!

I am highly disappointed in Makro...

My mother purchased a Hisense fridge for R9000 some 3 years back on the 17 October 2015 to be exact and the fridge had a 3 year warranty and an option to add a 4th year however it had to be done online and my mother is not tech savvy and she was also not advised by the sales people about this mandatory option upon purchasing the fridge. Recently her fridge has been giving her problems and she would like to return it for repairs however she has lost the invoice which makes it impossible to register for the extra year and subsequently preventing her from sending the fridge in for repairs.

I sent my inquiry on the Makro website some 2-3 months back and the was no response, due to no response I resorted to sending an email on the 26th of November. I received acknowledgement of receipt however there is still no response.

For months now, my mother has been unable to do proper grocery shopping because everything spoils due to the heat, I mean its festive now and she loves to host family functions but she cant and this saddens her.

Festive is a time for food, family and joy... Sadly there is non of that for my mom!