Lack of after sales support

I bought a MIDEA Double Door Fridge in February 2024. Within 6 months after I bought the fridge, the freezer side started to develop ice blocks on the side of the door (inside). A proof that the door seal wasn't sealing properly.

I went to Makro in Alberton and I was told by one of the Sales Representatives that he was going to log my complaint and the repair technician will contact me.

Within a week or so, a person who called himself Tala called me and said he was sent by Makro's supplier to have a look at my fridge. He took off the sealing rubber, soaked it in boiling water and re-installed again. He also said there was too much play on the door hinges that needs to be looked at.

After he left, I realised that the problem didn't go away but was actually worse than before. This week Tala's worker came with a new rubber but the problem is still the same.

Makro has been distancing themselves and leaving me to sort out this problem with their supplier. I am waiting for Makro to sort out this problem or refund me so that I can go buy a quality product somewhere else.