Kreepy crawler Dominator

Good day
many thanks for getting back to me. after so many ups and downs and phone calls to and from stores i managed to take the device to waterwall pool care products in stikland western cape.
however i was quite disappointed in this service rendered from one staff member. i believe this should be addressed with them as they are part of your suppliers and it reflects bad on Makro especially because you are making use of their service. a short story of what had happened while i visited this place today.

i went to waterwell pool care products after i was told i can bring in the dominator so they can test it otherwise it can take up to 4 weeks or so if i bring it to Makro. therefore, i decided to be proactive and take a drive to this place. once i was at the store i booked it in and the gentleman took me to the back of the store to the pool where he would test the device. that was fine. then the guy stripped the machine briefly and this other guy "sales manager Donovan comments there’s nothing wrong with the device. i really was confused at this stage and he first had no idea why i was there he did not even acknowledge my presence as a customer by greeting me first after he got off his call. this was unprofessional and rather disturbing. he then went on to argue with me with regards to which dominator i had etc. all a bunch of stupid talk in my opinion after all he did not even have any manners in the first place. i tried to tell Donovan my situation buy he did not seem bothered first listen before getting in volved. he rather argued about what the difference is between the dominators is and i told he i have done my research and i though after upgrading from the normal dominator to the pro that i would get better performance and that the marketing states that it is a upgrade much faster than the older version after which i comments rather rudely show me where does this stand on the box. i could not believe this guy after which i believe he should have been the expert.

eventually i ask who he and the other guy is replies he is the area manager i could not believe it that he was so unkind and rude. he then stormed up to his office and telling me he can’t deal with me.
one thing you should learn in life to listen before you speak. he had no idea why i came to the shop, yet he was 'Mr know it all. FOR a Area Manager he should really learn how to speak to clients who comes to the store
this was the most disgusting experience from a guy who runs the store. really would like this guy to be sent for Customer service training. i could hardly believe the way this guy acted all arrogant not even listening to what was wrong with the device i brought into the shop. acted like a real spoilt kid. i STILL DONT UNDERSTAND HOW THIS GUY IS THE MANGER OF THE STORE?????? is that not where leadership starts in terms of showing customers respect and willing to understand why a customer is there and how can we help? i must say the rest of the team was very patient and very kind except for MR Donovan

why am i writing this to you is because you are Makro and you have directed me to this place to get my warranty claim sorted. the way this company has dealt with this problem reflects very much badly on Makro itself. because you have recommended me to this place, and this is the service i received.

i think somehow you should address this with your supplier it cannot be handled in this way in future. Especially since you have such high customer support standards.