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KdlR
Kerry de la Rue

1 reviews | Active since Nov 2017

27 Nov 2017, 07:44

KODA 345 x 210 x 100 cm 9 Pce Aluminium Set Beige

I loved my patio set which I had for two months before being woken up in the middle of the night to the glass on table smashing/exploding. I contacted Makro immediately (thinking that it is under warranty) and after two weeks of nagging for a response was told they would not replace this item as it falls under general wear and tear!!! Really Makro, after two months ??

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Replies (2)
Makro
Makro's reply27 Nov 2017, 12:46
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Zanele Zwane

KdlR
Kerry de la Rue's update19 Dec 2017, 13:13
Reviewer Update
Yes Makro did contact me to inform me that the patio set was indeed covered under the warranty however I still have not received a replacement table. It has been over a month now. Makro's supplier has contacted me and apologised profusely. They copied me in on the email that was sent to Makro authorising them to send a replacement table and yet I still have not received or heard anything. My many emails get read receipts but I do not receive any response. The two people that I have been dealing with have both been ignoring me. Is that a Makro policy? I will NEVER deal with Makro online again.