KIC Fridge bought from Makro

Reported to Makro that my KIC fridge that is over freezing on the freezer section as it is still under warranty. A very rude technician called on a Sunday morning to arrange to be there the next day, could not give us a time and said between 7am and 12pm. Called the following morning at 06:40am, right before we were about to leave for work. We informed that he would need to wait outside while I drop my partner off at work and would be back in 10mins, he refused and demanded to see the fridge right away. Once inside, made a few rude comments. Checked the fridge, checked the seals on the fridge, confirmed that all looked in order and that he would report it to KIC, who would be in contact with us within 2/3 days. A lady from Makro called that Thursday to check if our fridge had been fixed, we informed her it hadn't and were waiting for a call back from KIC. She rep**** that she would follow up on this, but we have not heard anything from Makro or KIC. Nearly 3 weeks have passed since reporting the issue, and still nothing done or resolved. When trying to call Makro to follow up on this, there is no answer, have tried numerous times. Not a happy customer at all!!