HS
Henry S
1 reviews | Active since Aug 2013
18 Dec 2023, 15:19
KIC and Makro
Hello, I hope this message finds you well. I wanted to bring to your attention an issue I've been experiencing with a KIC fridge that I purchased from Makro online. Despite my attempts to address the problem with both Makro and KIC, the refrigerator remains unresolved. According to the KIC technician, they adjusted the settings on the fridge and attributed the cooling issue to a user error. However, I find it perplexing that, even after their intervention, the fridge is still not cooling as expected.
Given the persistent problem and the assertion that it's a user-related issue, I am becoming increasingly frustrated. If this is indeed the case, I believe it would be fair for me to request a refund for my purchase. I value your assistance in resolving this matter promptly and appreciate your attention to the situation. Thank you.
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Henry S's updateReviewer Update
21 Dec 2023, 06:25 Subject: Urgent: Continued Issues with KIC Fridge and Unprofessional Conduct of Technician
Dear Makro Customer Service,
I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration with the ongoing issues related to my recent online order (#MAK***) for a KIC 314L Bottom Fridge Freezer with Water Dispenser.
The problems began when the fridge failed to cool properly, and a technician was sent to inspect the unit. Regrettably, the same technician has been assigned to the case multiple times, and instead of addressing the issue, he has resorted to providing misleading information.
During the technician's last visit on the 20th of December 2023, he arrived unannounced, and without prior arrangements or appointments. My son, who was available at the time, did not receive any information about the intention to replace parts on the fridge. Subsequently, without my consent or knowledge, the technician proceeded to change parts without providing any explanation or seeking approval.
Upon discovering the unapproved replacement of parts, I insisted that the technician either ensure the fridge is in working condition or replace the entire unit. Shockingly, instead of addressing the legitimate concerns, the technician called the police and falsely claimed that I was holding him hostage. This behavior is both unprofessional and unacceptable.
I am deeply concerned that Makro and KIC are using this technician to evade their responsibility under warranty and blaming the user for issues that may be related to product defects. I have received calls from Makro questioning my actions without a proper investigation into the technician's behavior.
I request an immediate and thorough investigation into this matter, and I urge Makro to take appropriate action to resolve the issues with my fridge. If necessary, I am prepared to escalate this matter further to consumer protection authorities.
I trust that Makro values its customers and is committed to providing a satisfactory resolution to this matter. I look forward to your prompt attention and resolution.
Dear Makro Customer Service,
I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration with the ongoing issues related to my recent online order (#MAK***) for a KIC 314L Bottom Fridge Freezer with Water Dispenser.
The problems began when the fridge failed to cool properly, and a technician was sent to inspect the unit. Regrettably, the same technician has been assigned to the case multiple times, and instead of addressing the issue, he has resorted to providing misleading information.
During the technician's last visit on the 20th of December 2023, he arrived unannounced, and without prior arrangements or appointments. My son, who was available at the time, did not receive any information about the intention to replace parts on the fridge. Subsequently, without my consent or knowledge, the technician proceeded to change parts without providing any explanation or seeking approval.
Upon discovering the unapproved replacement of parts, I insisted that the technician either ensure the fridge is in working condition or replace the entire unit. Shockingly, instead of addressing the legitimate concerns, the technician called the police and falsely claimed that I was holding him hostage. This behavior is both unprofessional and unacceptable.
I am deeply concerned that Makro and KIC are using this technician to evade their responsibility under warranty and blaming the user for issues that may be related to product defects. I have received calls from Makro questioning my actions without a proper investigation into the technician's behavior.
I request an immediate and thorough investigation into this matter, and I urge Makro to take appropriate action to resolve the issues with my fridge. If necessary, I am prepared to escalate this matter further to consumer protection authorities.
I trust that Makro values its customers and is committed to providing a satisfactory resolution to this matter. I look forward to your prompt attention and resolution.
HS
Henry S's update21 Dec 2023, 06:25
Reviewer Update
Subject: Urgent: Continued Issues with KIC Fridge and Unprofessional Conduct of Technician
Dear Makro Customer Service,
I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration with the ongoing issues related to my recent online order (#MAK***) for a KIC 314L Bottom Fridge Freezer with Water Dispenser.
The problems began when the fridge failed to cool properly, and a technician was sent to inspect the unit. Regrettably, the same technician has been assigned to the case multiple times, and instead of addressing the issue, he has resorted to providing misleading information.
During the technician's last visit on the 20th of December 2023, he arrived unannounced, and without prior arrangements or appointments. My son, who was available at the time, did not receive any information about the intention to replace parts on the fridge. Subsequently, without my consent or knowledge, the technician proceeded to change parts without providing any explanation or seeking approval.
Upon discovering the unapproved replacement of parts, I insisted that the technician either ensure the fridge is in working condition or replace the entire unit. Shockingly, instead of addressing the legitimate concerns, the technician called the police and falsely claimed that I was holding him hostage. This behavior is both unprofessional and unacceptable.
I am deeply concerned that Makro and KIC are using this technician to evade their responsibility under warranty and blaming the user for issues that may be related to product defects. I have received calls from Makro questioning my actions without a proper investigation into the technician's behavior.
I request an immediate and thorough investigation into this matter, and I urge Makro to take appropriate action to resolve the issues with my fridge. If necessary, I am prepared to escalate this matter further to consumer protection authorities.
I trust that Makro values its customers and is committed to providing a satisfactory resolution to this matter. I look forward to your prompt attention and resolution.
Dear Makro Customer Service,
I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration with the ongoing issues related to my recent online order (#MAK***) for a KIC 314L Bottom Fridge Freezer with Water Dispenser.
The problems began when the fridge failed to cool properly, and a technician was sent to inspect the unit. Regrettably, the same technician has been assigned to the case multiple times, and instead of addressing the issue, he has resorted to providing misleading information.
During the technician's last visit on the 20th of December 2023, he arrived unannounced, and without prior arrangements or appointments. My son, who was available at the time, did not receive any information about the intention to replace parts on the fridge. Subsequently, without my consent or knowledge, the technician proceeded to change parts without providing any explanation or seeking approval.
Upon discovering the unapproved replacement of parts, I insisted that the technician either ensure the fridge is in working condition or replace the entire unit. Shockingly, instead of addressing the legitimate concerns, the technician called the police and falsely claimed that I was holding him hostage. This behavior is both unprofessional and unacceptable.
I am deeply concerned that Makro and KIC are using this technician to evade their responsibility under warranty and blaming the user for issues that may be related to product defects. I have received calls from Makro questioning my actions without a proper investigation into the technician's behavior.
I request an immediate and thorough investigation into this matter, and I urge Makro to take appropriate action to resolve the issues with my fridge. If necessary, I am prepared to escalate this matter further to consumer protection authorities.
I trust that Makro values its customers and is committed to providing a satisfactory resolution to this matter. I look forward to your prompt attention and resolution.