VC
Venessa C
1 reviews | Active since Sept 2017
11 Jun 2024, 14:12
KIC 239L fridge
I have called your call centre numerous times and till now I haven't received a way forward, I want to return my recent order, the KIC fridge and my request was within the return date. I fail to understand why I am not getting feedback, why I must constantly call and explain myself to every consultant when I made it clear I want this fridge collected and my money refunded as soon as possible.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
11 Jun 2024, 16:18Good day Venessa,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply11 Jun 2024, 16:18
Official
Good day Venessa,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
VC
Venessa C's updateReviewer Update
14 Jun 2024, 08:57Good day
Till date I haven't received feedback on this matter, I am the one who has to constantly call. I called yesterday and spoke to Nombulelo Jack who has been trying so badly to assist me and later I got through to someone else who had advised me that my refund had been processed and will be concluded within 7 to 14 days. Today I called again since finding out I will be refunded, I bought another fridge which I await delivery of because I cannot wait 14 days before purchasing a fridge, I need it. so today I am told that the KIC will be returned when someone else said it will be refunded, I do not want that KIC, that boiling noise it makes is not normal and if its normal then I will not take a fridge that boils as if it will burst, I want the fridge I bought delivered and my money for the KIC refunded please
Till date I haven't received feedback on this matter, I am the one who has to constantly call. I called yesterday and spoke to Nombulelo Jack who has been trying so badly to assist me and later I got through to someone else who had advised me that my refund had been processed and will be concluded within 7 to 14 days. Today I called again since finding out I will be refunded, I bought another fridge which I await delivery of because I cannot wait 14 days before purchasing a fridge, I need it. so today I am told that the KIC will be returned when someone else said it will be refunded, I do not want that KIC, that boiling noise it makes is not normal and if its normal then I will not take a fridge that boils as if it will burst, I want the fridge I bought delivered and my money for the KIC refunded please
VC
Venessa C's update14 Jun 2024, 08:57
Reviewer Update
Good day
Till date I haven't received feedback on this matter, I am the one who has to constantly call. I called yesterday and spoke to Nombulelo Jack who has been trying so badly to assist me and later I got through to someone else who had advised me that my refund had been processed and will be concluded within 7 to 14 days. Today I called again since finding out I will be refunded, I bought another fridge which I await delivery of because I cannot wait 14 days before purchasing a fridge, I need it. so today I am told that the KIC will be returned when someone else said it will be refunded, I do not want that KIC, that boiling noise it makes is not normal and if its normal then I will not take a fridge that boils as if it will burst, I want the fridge I bought delivered and my money for the KIC refunded please
Till date I haven't received feedback on this matter, I am the one who has to constantly call. I called yesterday and spoke to Nombulelo Jack who has been trying so badly to assist me and later I got through to someone else who had advised me that my refund had been processed and will be concluded within 7 to 14 days. Today I called again since finding out I will be refunded, I bought another fridge which I await delivery of because I cannot wait 14 days before purchasing a fridge, I need it. so today I am told that the KIC will be returned when someone else said it will be refunded, I do not want that KIC, that boiling noise it makes is not normal and if its normal then I will not take a fridge that boils as if it will burst, I want the fridge I bought delivered and my money for the KIC refunded please
VC
Venessa C's updateReviewer Update
14 Jun 2024, 08:58Good day
Till date I haven't received feedback on this matter, I am the one who has to constantly call. I called yesterday and spoke to Nombulelo Jack who has been trying so badly to assist me and later I got through to someone else who had advised me that my refund had been processed and will be concluded within 7 to 14 days. Today I called again since finding out I will be refunded, I bought another fridge which I await delivery of because I cannot wait 14 days before purchasing a fridge, I need it. so today I am told that the KIC will be returned when someone else said it will be refunded, I do not want that KIC, that boiling noise it makes is not normal and if its normal then I will not take a fridge that boils as if it will burst, I want the fridge I bought delivered and my money for the KIC refunded please
Till date I haven't received feedback on this matter, I am the one who has to constantly call. I called yesterday and spoke to Nombulelo Jack who has been trying so badly to assist me and later I got through to someone else who had advised me that my refund had been processed and will be concluded within 7 to 14 days. Today I called again since finding out I will be refunded, I bought another fridge which I await delivery of because I cannot wait 14 days before purchasing a fridge, I need it. so today I am told that the KIC will be returned when someone else said it will be refunded, I do not want that KIC, that boiling noise it makes is not normal and if its normal then I will not take a fridge that boils as if it will burst, I want the fridge I bought delivered and my money for the KIC refunded please
VC
Venessa C's update14 Jun 2024, 08:58
Reviewer Update
Good day
Till date I haven't received feedback on this matter, I am the one who has to constantly call. I called yesterday and spoke to Nombulelo Jack who has been trying so badly to assist me and later I got through to someone else who had advised me that my refund had been processed and will be concluded within 7 to 14 days. Today I called again since finding out I will be refunded, I bought another fridge which I await delivery of because I cannot wait 14 days before purchasing a fridge, I need it. so today I am told that the KIC will be returned when someone else said it will be refunded, I do not want that KIC, that boiling noise it makes is not normal and if its normal then I will not take a fridge that boils as if it will burst, I want the fridge I bought delivered and my money for the KIC refunded please
Till date I haven't received feedback on this matter, I am the one who has to constantly call. I called yesterday and spoke to Nombulelo Jack who has been trying so badly to assist me and later I got through to someone else who had advised me that my refund had been processed and will be concluded within 7 to 14 days. Today I called again since finding out I will be refunded, I bought another fridge which I await delivery of because I cannot wait 14 days before purchasing a fridge, I need it. so today I am told that the KIC will be returned when someone else said it will be refunded, I do not want that KIC, that boiling noise it makes is not normal and if its normal then I will not take a fridge that boils as if it will burst, I want the fridge I bought delivered and my money for the KIC refunded please