RA
Ridwan A
1 reviews | Active since Jul 2016
01 Sept 2019, 08:49
Kettle
Return a broken kettle now i have to wait for them to finish their fault finding. Making hot water in a pot on my gas stove. Makro has made this a dangerous satuation as i have children i the house
Helpful (0)
Replies (3)0
Replies (3)RA
Ridwan A's updateReviewer Update
01 Sept 2019, 19:18What a ****ty answer
RA
Ridwan A's update01 Sept 2019, 19:18
Reviewer Update
What a ****ty answer
Makro's replyOfficial
02 Sept 2019, 09:59Good day Ridwan,
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the customer service you received in our store. This is not the customer service we wish to provide our customers with and we do not condone such service at all. We will be addressing this with the relevant managers in-store and we will contact you with more information.
Kindly allow us some time to address and we will contact you as soon as we receive more information.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the customer service you received in our store. This is not the customer service we wish to provide our customers with and we do not condone such service at all. We will be addressing this with the relevant managers in-store and we will contact you with more information.
Kindly allow us some time to address and we will contact you as soon as we receive more information.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply02 Sept 2019, 09:59
Official
Good day Ridwan,
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the customer service you received in our store. This is not the customer service we wish to provide our customers with and we do not condone such service at all. We will be addressing this with the relevant managers in-store and we will contact you with more information.
Kindly allow us some time to address and we will contact you as soon as we receive more information.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Please accept our sincerest apologies for the customer service you received in our store. This is not the customer service we wish to provide our customers with and we do not condone such service at all. We will be addressing this with the relevant managers in-store and we will contact you with more information.
Kindly allow us some time to address and we will contact you as soon as we receive more information.
Kind Regards,
Makro Hellopeter Team
Best regards,
RA
Ridwan A's updateReviewer Update
04 Sept 2019, 06:31It has been 5 days now and the best i could do was to buy a new kettle. I wish i was the person taking the item back. What the hell is management going to discuss changing their return policy.
RA
Ridwan A's update04 Sept 2019, 06:31
Reviewer Update
It has been 5 days now and the best i could do was to buy a new kettle. I wish i was the person taking the item back. What the hell is management going to discuss changing their return policy.