K
Kabelo
1 reviews | Active since May 2022
01 Dec 2025, 17:49
Keter shed
I am extremely disappointed with the service I have received regarding my Keter Shed (Order Number: OD***, delivered on 03 June 2025).
I have contacted Makro more than five times today alone, and I am continuously being sent from one department to another with no resolution. The International Contact Centre referred me to the Alberton branch, but the branch advised they are unable to assist with logging a return. I have also logged a complaint via WhatsApp and email, yet no one has responded.
My shed is allowing water to enter, causing damage to my belongings. My request was initially for a repair or replacement, but due to the ongoing delays and lack of support, I am now left with no option but to request a refund so I can purchase an alternative shed.
I attempted to log a return two days ago without any success. This level of service is unacceptable.
I urgently request the following: 1. Immediate acknowledgement of this complaint. 2. Immediate arrangement for a return, refund, or replacement. 3. Confirmation of collection or next steps within 24 hours.
I have followed all the required steps and it is clear that my matter is not being taken seriously. I trust Makro will resolve this matter urgently to avoid further escalation.
Kind regards Kabelo ***
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Makro's replyOfficial
02 Dec 2025, 15:00Hi Kabelo,
Thank you for taking the time to share such a detailed account of your experience with us.
We sincerely regret the frustration and inconvenience you have faced regarding your Keter Shed order and the
challenges you’ve encountered in trying to resolve the matter.
We understand how important it is for our customers to receive timely support, especially when dealing with faulty products that affect their daily lives.
Please be assured that your concerns have been acknowledged and escalated to the relevant department for attention.
We value your feedback and appreciate you bringing this to our notice.
Regards,
Makro Social Team
Thank you for taking the time to share such a detailed account of your experience with us.
We sincerely regret the frustration and inconvenience you have faced regarding your Keter Shed order and the
challenges you’ve encountered in trying to resolve the matter.
We understand how important it is for our customers to receive timely support, especially when dealing with faulty products that affect their daily lives.
Please be assured that your concerns have been acknowledged and escalated to the relevant department for attention.
We value your feedback and appreciate you bringing this to our notice.
Regards,
Makro Social Team
Best regards,
Makro's reply02 Dec 2025, 15:00
Official
Hi Kabelo,
Thank you for taking the time to share such a detailed account of your experience with us.
We sincerely regret the frustration and inconvenience you have faced regarding your Keter Shed order and the
challenges you’ve encountered in trying to resolve the matter.
We understand how important it is for our customers to receive timely support, especially when dealing with faulty products that affect their daily lives.
Please be assured that your concerns have been acknowledged and escalated to the relevant department for attention.
We value your feedback and appreciate you bringing this to our notice.
Regards,
Makro Social Team
Thank you for taking the time to share such a detailed account of your experience with us.
We sincerely regret the frustration and inconvenience you have faced regarding your Keter Shed order and the
challenges you’ve encountered in trying to resolve the matter.
We understand how important it is for our customers to receive timely support, especially when dealing with faulty products that affect their daily lives.
Please be assured that your concerns have been acknowledged and escalated to the relevant department for attention.
We value your feedback and appreciate you bringing this to our notice.
Regards,
Makro Social Team
Best regards,