Kept waiting indefinitely.

I placed an online order on the 17th April. Status of my order was "order confirmed" without any progress towards "parcel packaged" at least. Today I wrote them an email to find out if my parcel was ready or not. Four hours later I received an email stating that my order has been cancelled. No reason provided for this at all. I had to send a follow up email, only then was I told that the store ran out of stock. How was I made to pay for something that's not available in the first place? Had I not followed up, I would still be waiting for my order. Now I must go through my bank account and look for proof of payment. This is really pathetic. Since this pandemic we hear everyday that online shopping is no longer the near future but the now. With this kind of service from Makro and others I forsee a hopeless, frustrating shopping experience unless they get their act together.