KH
Khanyisile H
1 reviews | Active since May 2025
21 Aug 2026, 12:45
Kaak customer service !
I’m so fractured. I reported a machine that stopped working within a year it was bought guess what !!! I don’t get a way forward I have been calling to do follow ups nothing! I’m so ****ed it’s been 2 going to week 3 now doing the same thing with no solution. Now I want a refund! Because if it an influencer having a problem with an item bought from you, you’ve made sure it gets sorted out within a day or so!
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
21 Aug 2026, 13:08Hi Khanyisile,
Thank you for reaching out.
We're sorry that your washing machine is faulty and you're waiting for a service call to be booked. This is certainly not the experience we want you to have.
Rest assured; your query has been escalated to the complaints team and you will be reverted to.
Kind regards,
The Massmart team
Thank you for reaching out.
We're sorry that your washing machine is faulty and you're waiting for a service call to be booked. This is certainly not the experience we want you to have.
Rest assured; your query has been escalated to the complaints team and you will be reverted to.
Kind regards,
The Massmart team
Makro's reply21 Aug 2026, 13:08
Official
Hi Khanyisile,
Thank you for reaching out.
We're sorry that your washing machine is faulty and you're waiting for a service call to be booked. This is certainly not the experience we want you to have.
Rest assured; your query has been escalated to the complaints team and you will be reverted to.
Kind regards,
The Massmart team
Thank you for reaching out.
We're sorry that your washing machine is faulty and you're waiting for a service call to be booked. This is certainly not the experience we want you to have.
Rest assured; your query has been escalated to the complaints team and you will be reverted to.
Kind regards,
The Massmart team
KH
Khanyisile H's updateReviewer Update
21 Aug 2026, 13:19It shouldn’t be waiting to be booked, I started logging a call day after the machine gave me a problem after how long am I still waiting for a mere service to be booked. And you introduced WhatsApp as part of your communicating channels it’s useless ! Bottom line your customer service sucks!!
KH
Khanyisile H's update21 Aug 2026, 13:19
Reviewer Update
It shouldn’t be waiting to be booked, I started logging a call day after the machine gave me a problem after how long am I still waiting for a mere service to be booked. And you introduced WhatsApp as part of your communicating channels it’s useless ! Bottom line your customer service sucks!!
Makro's replyOfficial
21 Aug 2026, 13:29Hi Khanyisile,
Thank you for your response.
As the matter is with the complaints team they will look into the matter and get back to you.
Kind regards,
The Massmart team
Thank you for your response.
As the matter is with the complaints team they will look into the matter and get back to you.
Kind regards,
The Massmart team
Makro's reply21 Aug 2026, 13:29
Official
Hi Khanyisile,
Thank you for your response.
As the matter is with the complaints team they will look into the matter and get back to you.
Kind regards,
The Massmart team
Thank you for your response.
As the matter is with the complaints team they will look into the matter and get back to you.
Kind regards,
The Massmart team