Just thee worst!!

Thee most horrible customer service ever. Tje worst. I myself can't even bring words to how sickening it was. 2 weeks back I bought a washing machine online from Makro. So I confirmed the was stock in Gqeberha because the App does tell you shops with no stock. After confirmation it advised that the item will arrive in 2 to 5 days. So I receive a text 2 days later that my item is out for a delivery. Minutes after I receive another text that the driver has troubles delivering my item and I should call the driver. So I call this driver and he advises that he did not even get a washing machine in his deliveries. He was advised by the despatcher that there is no stock. Im like ***?? I wouldn't have bought an item that is OOS. So I call the customer number spoke to an agent with Zero communication and soft skills to an extent at the end of the call she asks me "Is there anything else" exactly like that. So following day I receive a call from Gqeberha store that they apologize that their stock was not updated correctly and is waiting for the washing machine and will call me. So I wait and still I receive np follow up until I called Friday morning after I received another sms Thursday that my item was out for delivery and the lady I spoke to said she will call me shortly she will call the driver, this was 9am. I waited until after 2pm and called again and this very same lady "put me on hold" well she thought she did but I could hear her chatting with her colleagues for a good 10 minutes and I hang up. Called again more upset and shouting because I was done being civilised. She hang up on my ear. So I receive a call shortly after that, lying about a driver that got my washing machine 3 days ago then. But I have been speaking to this driver and he said he is the only delivery guy for Makro and he never received any washing machine they have been saying they are waiting for stock. I requested for a refund on the 5th, today is the 11th and I still have not yet received it!! Ooh and my dirty laundry is piling up as well since I have no washing machine.. Never again!!