Just save yourself the headache

Makro has failed me in every regard. They are running off into the sunset with a R12 000 + sale, and where am I? All alone at 02:52 am on a Monday morning trying to figure out my next steps after purchasing a dishwasher that was supposed to make my life easier especially as my mother has a chronic illness and there is a small child in the house. I have been sitting here since 8 April 2025 with a useless dishwasher that was purchased on 10 February 2025 that was supposed to make my life easier but has only invited stress after stress.

I have spoken to numerous people, sent numerous emails, made numerous phone calls all amounting to nothing. Makro has rep**** twice stating that I would be assisted but no one has been genuine. I spoke to Anna, Mikyle from the call centres, direct representatives from the Centurion branch including Rendani Mudau and Sello. The LG repairer Musa even came to my home. And to date no resolution has been offered. They call and tell me that they are taking my claim “very seriously 🥺” after I leave a review then they disappear again.

They asked for my details recently and I sent it in the email, instead of scrolling down and viewing the full email they stated that details are missing. I forwarded the email again and I sent a new email too with the details. Now they’re saying a representative needs to come over again to view the machine. They do not have an appreciation of the amount of coordination it takes to miss work and avail ourselves for their visits. I have included the reference number from the initial visit when Musa came.

I am incredibly deeply disappointed by the lack of care and it almost feels deliberate as this week 10 May 2025 is when my 3 month protection period ends. Now its almost 3am I am incredibly stressed out trying to figure out how to navigate this situation after being failed and ignored at every turn.

These people are joyful and so kind when its time to take your money, they made the sale in 1 hour but getting assistance has taken almost a month (8 May 2025) . This was a purchase to ease my family’s daily workload but this has only invited more heartache and stress.

I have attached my other reviews made over the course of April.

8 April 10:06 Will gladly leave you stranded Purchased an LG dishwasher on 10 February 2025, I even purchased extended warranty. This dishwasher was about R13k-14k I wasted my airtime calling the call centre on Tuesday 1 April my reference is LGIOEC, I was told that I would be contacted within 24/36 hours It has been exactly 1 week (8 April). I wasted my airtime again calling massmart/makro again this morning, only to be met with a rude agent that hung up repeatedly and would place me on hold. I had to call this lady repeatedly. No answers whatsoever.

Imagine purchasing such an expensive dishwasher, they were happy to take my money but not to help me meaningfully.

I was lucky enough to get transferred to the LG service centre, where Sello was so patient with me and was able to understand the frustration. Guess what, LG had never even received a logged call from Makro. What a joke, sorely disappointed by their lack of service. To make matters worse, I paid about an additional R1200 for extended warranty.

Eventually the direct LG representative took the time to log all my info and give me the help I needed, he even called me back and walked me through everything. My service request was booked.

25 April 2025 20:09

Today is 25 April 2025, never been made a bigger fool than today. Tried contacting Makro to follow up today from the main line that my makro card is under. I was hung up on numerous times.

They had rep**** to my previous review and I thought that the issue would be resolved shortly afterwards. Its been 2 weeks. Such an awful experience especially after purchasing such an expensive dishwasher and purchasing extended warranty (all totalling about R14-15k. The dishwasher was purchased as I have a small child and my poor mom has arthritis. This is so sad, everyone was happy in the store when I made my purchase but now that I need help there is no one to be found. This has been so stressful for my family in this time 💔