SF
Stephen F
1 reviews | Active since Apr 2015
29 Jan 2020, 09:24
Just plain bad.
Makro Amanzimtoti. You have a small selection of printer cartridges so instead of taking the 20 minute drive there to discover you don't have the cartridge I want, I tried to phone. You not only have no direct store number listed, but the general number you do have is set on a cycle that never ends and never gets answered. You are losing money because of simple phone number.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
03 Feb 2020, 09:39Good day Stephen,
Best regards,
Makro's reply03 Feb 2020, 09:39
Official
Good day Stephen,
Best regards,
SF
Stephen F's updateReviewer Update
03 Feb 2020, 09:51I'd say this response is indicative of your customer service. Completely useless and dismissive.
SF
Stephen F's update03 Feb 2020, 09:51
Reviewer Update
I'd say this response is indicative of your customer service. Completely useless and dismissive.
Makro's replyOfficial
03 Feb 2020, 10:19Good day Stephen,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will advise the senior management from our Amanzimtoti branch regarding the above complaint so they can address and in the interim, should you not be able to go through to our contact center on ***, you can contact the store on *** and when doing so, please do not press any of the options as you will be redirected to the call center, let the line ring and the stores switchboard will answer.
Once again we do apologize for the inconvenience caused in this regard.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will advise the senior management from our Amanzimtoti branch regarding the above complaint so they can address and in the interim, should you not be able to go through to our contact center on ***, you can contact the store on *** and when doing so, please do not press any of the options as you will be redirected to the call center, let the line ring and the stores switchboard will answer.
Once again we do apologize for the inconvenience caused in this regard.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply03 Feb 2020, 10:19
Official
Good day Stephen,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will advise the senior management from our Amanzimtoti branch regarding the above complaint so they can address and in the interim, should you not be able to go through to our contact center on ***, you can contact the store on *** and when doing so, please do not press any of the options as you will be redirected to the call center, let the line ring and the stores switchboard will answer.
Once again we do apologize for the inconvenience caused in this regard.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will advise the senior management from our Amanzimtoti branch regarding the above complaint so they can address and in the interim, should you not be able to go through to our contact center on ***, you can contact the store on *** and when doing so, please do not press any of the options as you will be redirected to the call center, let the line ring and the stores switchboard will answer.
Once again we do apologize for the inconvenience caused in this regard.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,