Just everything.

<p>I bought a seriously expensive product from Makro, and paid for delivery etc. </p> <p> </p> <p>I was told that the delivery would take place from 1 - 5 days, specially since it is not a big product nore is it heavy whatsoever. </p> <p> </p> <p>From the second day, I was told it's on delivery, I stayed at the office till 18:00 waiting for it. </p> <p>Third day.. nothing. </p> <p>Fourth day.. nothing. They are not communicating with me, and constantly telling me that it is on delivery - little do they know, I have already been told by the manager that the product has been lost and they cannot locate it! </p> <p> </p> <p>I was going on leave from Friday and I needed it by then, and guess what? NOTHING. </p> <p> </p> <p>I was constantly promised communication, but absolutely no communication, to the point that they would not answer my phone calls (which I spent almost R100 airtime just in my attempts to contact them!) </p> <p> </p> <p>This all happened from the week of the 25th of November. </p> <p> </p> <p>It is now the 12th of December, and I still have ABSOLUTELY NO COMMUNICATION, and NO parcel! I have already paid for the product (R7'000 +) and I have already paid for the delivery! </p> <p> </p> <p>This has been the absolutely worst experience and service I have EVER received! It has been over two weeks now with no word on my parcel, the delivery, or anything. </p> <p> </p> <p>Best believe I will NEVER support Makro again, ever. With so many of my colleagues and the business being seriously detrimented by this extreme lack of service, lack of communication and lack of product, my whole company is almost as appalled and frustrated as I am. Specially since I am a completely understanding customer, a little communication could come a long way. </p> <p> </p> <p>The constant empty promises left me in complete disarray and complete fury! </p>