JUST BECAUSE YOU SEE FREE DOESNT MEAN IT IS!

VISITED MAKRO ON THE 18TH JANUARY 2025 ADVERTISED ITEM ON SHELF AS BUY 1KG FUTURELIFE AND GET THE SACHET FREE. NOT THE CASE AS I WAS EXPECTED TO PAY 14.00 FOR THE FREE ITEM. WHEN TSEPHO SELEPE CALLED FOR SUPERVISOR I SHOWED HER THE PHOTO OF THE ITEM ADVERTISED ON THE SHELF. NOT THAT SHE WAS INTERESTED IN LOOKING AT THE SCREEN. TOLD HER NOT TO IGNORE ME AND LOOK AT THE PHOTO. I WAS EXPECTED TO PAY 28.00 FOR BOTH ITEMS BECAUSE IT WAS PART OF MORE 4 LESS WHICH IS NOT WHAT THE PAPER STATED ON THE SHELF SAID.. PAPER STUCK TO SHELF STATED ITEM WAS FREE. AND NOTHING STATING MORE 4 LESS PROMO. DO NOT ADVERTISE SOMETHING AS FREE BUT THEN I MUST PAY FOR THE ITEM THAT IS FREE. SUPERVISORS WHICH I UNFORTUNATELY DID NOT GET HER NAME MUST ALSO LEARN HOW TO INTERACT WITH CUSTOMERS BETTER AND NOT TURN HER BACK ON THEM WHEN THEY WANT TO SHOW A PICTURE OF WHAT THE PAPER STUCK TO THE ITEM'S SHELF STATED. EVERY TIME THERE IS AN ISSUE OF AN INCORRECT PRICE. BOXES GET BROKEN BY THE TELLER OR PACKER BY THE TILLS OR THOSE PACKING THE SHELVES. KINDLY RETHINK THE WORDS ON THE PAPERS / PROMO'S YOU STICK TO YOUR SHELVES. FREE TO THE SUPERVISOR MEANT I MUST PAY FOR THAT ITEM. SHE HAD TO VOID THE ITEM SINCE SHE WAS ADAMENT THAT I MUST PAY FOR THE FREE ITEM..