GT
Graham T
1 reviews | Active since Dec 2011
03 May 2020, 16:10
Junk from Makro
I bought a Russell Hobbs Ice Crusher from MAKRO Riversands JHB . It didn't work at all so took it back . Makro 'sent it away ' to be tested . Then phoned me and said it was working I can collect . It still doesn't work . The machine is quite obviously cheap and nasty and poor design . I really don't want to drive back again and they offer to send it away again . I want my money back . What I suspect is Russell Hobbs are using their good name to now also sell junk . But I paid Makro so I want my money back from Makro . I don't want junk . Makro must avoid selling junk . And what a waste of time to keep driving back and forth . I just want my money back .
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
04 May 2020, 10:42Good day Graham,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply04 May 2020, 10:42
Official
Good day Graham,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's replyOfficial
04 May 2020, 10:43Good day Graham,
Trust you are well?
Thank you for reaching out to us and allowing us the opportunity to assist you. Could we kindly ask that you provide us with your order number and contact details? When responding with the requested information, could we kindly ask that you select ''Private reply'' as numerals are blocked out on public replies to ensure that our customers details are kept confidential.
We do sincerely apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well?
Thank you for reaching out to us and allowing us the opportunity to assist you. Could we kindly ask that you provide us with your order number and contact details? When responding with the requested information, could we kindly ask that you select ''Private reply'' as numerals are blocked out on public replies to ensure that our customers details are kept confidential.
We do sincerely apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply04 May 2020, 10:43
Official
Good day Graham,
Trust you are well?
Thank you for reaching out to us and allowing us the opportunity to assist you. Could we kindly ask that you provide us with your order number and contact details? When responding with the requested information, could we kindly ask that you select ''Private reply'' as numerals are blocked out on public replies to ensure that our customers details are kept confidential.
We do sincerely apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well?
Thank you for reaching out to us and allowing us the opportunity to assist you. Could we kindly ask that you provide us with your order number and contact details? When responding with the requested information, could we kindly ask that you select ''Private reply'' as numerals are blocked out on public replies to ensure that our customers details are kept confidential.
We do sincerely apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Best regards,
GT
Graham T's updateReviewer Update
04 May 2020, 16:30Hello
it was bought in the store last year . never worked . I brought it back then you sent it away then told me to come and collect it . I drove back there again , just for that . I asked the store to confirm it is fixed , they said no it was up to their supplier . I then drove home and tested it . it didn't work . so now I have to drive back to you ? I look at it daily in the box in my kitchen . nice box but thats about it .
my number is *** , ***8 is on the *** is the other number on the invoice what other info do u require . I would like refund of R 458.85
it was bought in the store last year . never worked . I brought it back then you sent it away then told me to come and collect it . I drove back there again , just for that . I asked the store to confirm it is fixed , they said no it was up to their supplier . I then drove home and tested it . it didn't work . so now I have to drive back to you ? I look at it daily in the box in my kitchen . nice box but thats about it .
my number is *** , ***8 is on the *** is the other number on the invoice what other info do u require . I would like refund of R 458.85
GT
Graham T's update04 May 2020, 16:30
Reviewer Update
Hello
it was bought in the store last year . never worked . I brought it back then you sent it away then told me to come and collect it . I drove back there again , just for that . I asked the store to confirm it is fixed , they said no it was up to their supplier . I then drove home and tested it . it didn't work . so now I have to drive back to you ? I look at it daily in the box in my kitchen . nice box but thats about it .
my number is *** , ***8 is on the *** is the other number on the invoice what other info do u require . I would like refund of R 458.85
it was bought in the store last year . never worked . I brought it back then you sent it away then told me to come and collect it . I drove back there again , just for that . I asked the store to confirm it is fixed , they said no it was up to their supplier . I then drove home and tested it . it didn't work . so now I have to drive back to you ? I look at it daily in the box in my kitchen . nice box but thats about it .
my number is *** , ***8 is on the *** is the other number on the invoice what other info do u require . I would like refund of R 458.85
GT
Graham T's updateReviewer Update
04 May 2020, 16:32Hello
it was bought in the store last year . never worked . I brought it back then you sent it away then told me to come and collect it . I drove back there again , just for that . I asked the store to confirm it is fixed , they said no it was up to their supplier . I then drove home and tested it . it didn't work . so now I have to drive back to you ? I look at it daily in the box in my kitchen . nice box but thats about it .
my number is *** , ***8 is on the *** is the other number on the invoice what other info do u require . I would like refund of R 458.85
it was bought in the store last year . never worked . I brought it back then you sent it away then told me to come and collect it . I drove back there again , just for that . I asked the store to confirm it is fixed , they said no it was up to their supplier . I then drove home and tested it . it didn't work . so now I have to drive back to you ? I look at it daily in the box in my kitchen . nice box but thats about it .
my number is *** , ***8 is on the *** is the other number on the invoice what other info do u require . I would like refund of R 458.85
GT
Graham T's update04 May 2020, 16:32
Reviewer Update
Hello
it was bought in the store last year . never worked . I brought it back then you sent it away then told me to come and collect it . I drove back there again , just for that . I asked the store to confirm it is fixed , they said no it was up to their supplier . I then drove home and tested it . it didn't work . so now I have to drive back to you ? I look at it daily in the box in my kitchen . nice box but thats about it .
my number is *** , ***8 is on the *** is the other number on the invoice what other info do u require . I would like refund of R 458.85
it was bought in the store last year . never worked . I brought it back then you sent it away then told me to come and collect it . I drove back there again , just for that . I asked the store to confirm it is fixed , they said no it was up to their supplier . I then drove home and tested it . it didn't work . so now I have to drive back to you ? I look at it daily in the box in my kitchen . nice box but thats about it .
my number is *** , ***8 is on the *** is the other number on the invoice what other info do u require . I would like refund of R 458.85