J SIBIYA

On 13 January 2024 I purchased from Makro Sandton, Branch for my father a branch new Hisense (65U6K TV, serial number 3TE65F23210PO 1AD8SJ0208) for R9 999-00. when the tv was unpacked I noticed that the screen was faulty in that there was a black dot in the middle of the screen. The tv has a four-year warranty. I reported this to Makro on 22 January 2024 and I was instructed to contact Hisense and ask them to replace the faulty tv with a new replacement. Hisense asked me to email a photo of the default. People from Hisense examined the tv. I have not received a replacement tv instead I was referred to a repair shop. This behavior is deplorable and merits publication. I require a new replacement television set of the same size, quality and technological ULED pixel technology. Hisense warranty booklet reads "Once Promised, Forever Honoured-Hisense TV Warranty". I require a new replacement tv. Hisense referred me back to Makro. I have been sent from pillar to post i.e. Makro, Hisense and Repair shop and endured numerous visits, telephone calls and text messages from a TV Repair Shop. Consumers of Makro Sandton and Hisense be aware!