IG
Izak G
1 reviews | Active since Oct 2015
11 Jan 2021, 16:35
Izak
I wanted to close my makro credit card today. I went to makro, Centurion branch. The lady contacted the credit department and the told her that the payment of 2/01/2021 is not reflecting on their side and that they cannot help me. I just wanted a settlement amount and know they cannot even tell me why the payment does not show on their system. It is 9 days since the money have gone off from my bank account. This is unacceptable as they don't even know what is going in their own environment. How can we as South Africans deal with a company that cannot even give you a settlement on your account. I am advising everyone who read this to close their accounts and go somewhere else where there is much better customer service.
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Replies (3)
Makro's replyOfficial
11 Jan 2021, 16:40Good day Izak,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply11 Jan 2021, 16:40
Official
Good day Izak,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
IG
Izak G's updateReviewer Update
13 Jan 2021, 09:37I received an mail from Makro stating that they have referred this to RCS. No feedback on this.
I suspect that RCS have received the installment but does not want to add it to my account. They first want to add interest on the account before they add the installment thus getting more interest.
I want to ask all MAKRO/RCS clients to check their accounts because it does not take this long for a payment to show after it has gone off from their bank account.
Every South African who have an RCS account if possible must close their account as it seems like they is just ripping us off.
I suspect that RCS have received the installment but does not want to add it to my account. They first want to add interest on the account before they add the installment thus getting more interest.
I want to ask all MAKRO/RCS clients to check their accounts because it does not take this long for a payment to show after it has gone off from their bank account.
Every South African who have an RCS account if possible must close their account as it seems like they is just ripping us off.
IG
Izak G's update13 Jan 2021, 09:37
Reviewer Update
I received an mail from Makro stating that they have referred this to RCS. No feedback on this.
I suspect that RCS have received the installment but does not want to add it to my account. They first want to add interest on the account before they add the installment thus getting more interest.
I want to ask all MAKRO/RCS clients to check their accounts because it does not take this long for a payment to show after it has gone off from their bank account.
Every South African who have an RCS account if possible must close their account as it seems like they is just ripping us off.
I suspect that RCS have received the installment but does not want to add it to my account. They first want to add interest on the account before they add the installment thus getting more interest.
I want to ask all MAKRO/RCS clients to check their accounts because it does not take this long for a payment to show after it has gone off from their bank account.
Every South African who have an RCS account if possible must close their account as it seems like they is just ripping us off.
IG
Izak G's updateReviewer Update
17 Jan 2021, 07:16On the 13/1/2021 I paid up my account and ask them to close the account and send me evidence that the debit order have been cancelled and that the account have been closed.
Makro Centurion (Centurion Credit ***) send a email asking them (***) to close the account and send me the prove of it.
I'm still waiting for their response. This is the customer service you get from them, nothing, just nothing as their is no customer service.
Makro Centurion (Centurion Credit ***) send a email asking them (***) to close the account and send me the prove of it.
I'm still waiting for their response. This is the customer service you get from them, nothing, just nothing as their is no customer service.
IG
Izak G's update17 Jan 2021, 07:16
Reviewer Update
On the 13/1/2021 I paid up my account and ask them to close the account and send me evidence that the debit order have been cancelled and that the account have been closed.
Makro Centurion (Centurion Credit ***) send a email asking them (***) to close the account and send me the prove of it.
I'm still waiting for their response. This is the customer service you get from them, nothing, just nothing as their is no customer service.
Makro Centurion (Centurion Credit ***) send a email asking them (***) to close the account and send me the prove of it.
I'm still waiting for their response. This is the customer service you get from them, nothing, just nothing as their is no customer service.