ITS TAKING ONE YEAR TO DELIVER OR HAS MAKRO SIMPLY ****** ME OF MY MONEY?

Hi ordered a Changing Ice Bucket in December 2019, they said it takes 21 days to delivery and still in February 2020, they had not delivered so I sent a complaint requesting delivery of my item, an email was sent to me apologizing. Can I add that I live 10mins from a MAKRO! It is now October 2020 I have NOT received my order. So MAKRO has simply taken my money and moved on. How bad is this service though, there is no excuse in the world that they can give, my advice... DO NOT USE ORDER FROM MAKRO ONLINE