Its a struggle to get a return/refund for damaged goods from Makro Online

Extremely frustrated with Makro Online. Purchased items that arrive damaged. Two seperate orders. Bought a steam iron that has a burn mark on the cord and a waffle maker that doesnt work properly. Bought a folding camp table that arrived with a massive crack/hole on the surface. I understand that items sometimes get damaged in transit. that is not the issue. I have logged a refund/return request both on the app and I have called in twice. I have also sent several emails. It is now over two weeks later and they dont call back. they dont email me... no contact whatsoever. So now I have damaged items and they have my money. I would not recommend buying from them as you struggle to get a refund for damaged goods.