Items paid for but where are they Makro

I placed an order online with Makro. Makro advised me that delivery to my office would be Monday 28th March. I was sent an SMS on Monday 28th March at 17h15 that my delivery was on the way. The driver then contacted me later 17h30 and I told him that the office was closed. He then advised me that he would deliver on Tuesday 29th March. On the 29th March the driver contacted me to tell me that he was at my office block and phoned me to tell me he was there but I did not answer so he left. I asked him if he actually come to my floor as per the address. He said no he just arrived at the car park and because I did not answer my phone he left. I was in the bathroom when my phone rang however there were people in my office so if he had actually delivered to my floor as per the address someone would have fetched me. I then told the driver to deliver on Thursday 31st March before 12h00. Guess what no delivery. I phone Makro. They tell me that they don't know where the goods are (which I have paid for) but they will escalate the matter and I will hear from someone in the next 48 hours. I told them that someone must have ****** the goods and the police need to be informed. They said no-one has ****** the goods they just don't know where the goods are. The goods are paid for. Makro doe not know where they are. Where to now. The police???