Items missing from online order

I placed an online order for a weights set on 4th April, the items arrived on the 8th April, with some items missing. The barbells, without the bars - how that makes sense, I don't know. I went to Riversands store, where the site had said it would be delivered from, & had to wait for the manager to phone numerous staff members, trying to track down the items. Eventually it was discovered that the items were delivered from the Strubens Valley store.

I logged a call with customer service again later that day, requesting that I get an update of the delivery date. No response. 2 days later, I called customer service, where once again I was met with total incompetence. I requested a call back from the Strubens Valley store manager. I am still waiting for a response. Today, another email has been sent. I have shopped at Makro for many years & they have just lost a loyal customer. Don't bother shopping with them online, it a useless system. They have another thing coming if they think I'm going to let this go. I want those bars, I paid for them.